General
How to Book a Flight on the Platnova App
Booking a flight through the Platnova app is straightforward and convenient. Follow the steps below to ensure a smooth booking experience. Step-by-Step Guide Log In to the App: Launch the Platnova app on your smartphone. Log in using your ...
How to Link Your Physical Card on the Platnova App
How to Link Your Physical Card on the Platnova App Congratulations on receiving your Platnova card! To ensure you can start using it seamlessly, follow the steps below to link your card to the Platnova app. Step-by-Step Guide 1. Unwrap Your Card: ...
Unlock Your Savings Potential with Platnova's New Vault Feature
At Platnova, we are thrilled to introduce our latest feature designed to help you save smarter and earn more. The Vault feature allows you to save in multiple currencies and earn attractive interest rates, making your financial goals more achievable ...
How to Deposit Foreign Currency Using Cash App, Zelle, and PayPal with Platnova
Welcome to Platnova! We’re excited to introduce a new feature that makes depositing foreign currency into your account easier than ever. Now, you can use popular payment methods like Cash App, Zelle, and PayPal to fund your Platnova wallet. Follow ...
Security: Steps on how to manage your password.
To update your current password within the Platnova app, follow these steps: Launch the mobile application. Select the SETTINGS option represented by an icon resembling a screw located at the bottom corner. Scroll down and choose the SECURITY option. ...
Deposit issues: Navigating and Resolving Challenges with Deposits
For Bank Transfer Issues: Gather Information: Capture transaction details via screenshots from your bank's online portal or app. Make note of the session ID or any reference number linked to the transaction. Contact Customer Support: Reach out to our ...
Conversion Rate Information: Learn how to access real-time currency conversion rates.
To get current rates; 1. from your homepage, click on send, 2. Click on the country flags to know the conversion rate after inputting the amount.
Resolving Bill Payment Issues: Solutions for common problems encountered during bill payments.
If you encounter issues with bill payment, follow these steps to report it: 1. Contact one of our agents in the application by clicking on the help icon (a question mark). 2. Scroll down and select "CHAT WITH AGENT." 3. Furnish the agent with ...
Spending Limits: Information on how to check and manage your spending limits.
The spending limits according to the company's policy are: 10 million per day and 1 million per transaction (in Naira).
Withdrawal Procedures: Step-by-step instructions on how to withdraw funds from your account.
1. From your home page, Click on send. 2. Enter your amount and select bank transfer. 3. Kindly input the correct details and proceed
BTC Wallet Address Retrieval: Find out how to get your Bitcoin wallet address.
To obtain your BTC wallet address, 1. start by selecting "Deposit" on your homepage. 2. Choose "Pay with De-Fi." 3. Enter your BTC value on the next page. 4. Proceed to payment, and the BTC address will be displayed for you to copy.
Depositing Foreign Currency/USD: Instructions for depositing foreign currencies into your account.
To Deposit Foreign Currency: Access the Home Page: Log in to your account on the platform. Navigate to the home page, where your account balance is displayed. Add a New Account: Locate the option to add a new account. it may be represented by an ...
Exchange Rates for Foreign Currency: Access current exchange rates for various foreign currencies.
To check the current conversion rates, follow these steps: 1. Navigate to your homepage and click on "Send." 2. Select the country flags to view the conversion rate after entering the amount.
Sending Naira: A guide on how to send Naira through our platform efficiently.
To initiate a Naira transfer, 1. Go to your home page, click on "Send," 2. Enter the amount, and choose bank transfer. 3. Ensure accurate details are provided before proceeding.
Obtaining Your Account Number: Learn the steps to find your account number within our system.
1. From the home page, click on deposit. 2. Enter your amount, click on change. 3. Change the option to bank transfer, Your bank account details will be revealed to you. You can go ahead and copy it from the platform and send to whoever you need to ...