Obtaining Your Account Number: Learn the steps to find your account number within our system.

• Related Articles

• Security: Steps on how to manage your password.

  To update your current password within the Platnova app, follow these steps: Launch the mobile application. Select the SETTINGS option represented by an icon resembling a screw located at the bottom corner. Scroll down and choose the SECURITY option. ...

• Depositing Foreign Currency/USD: Instructions for depositing foreign currencies into your account.

  To Deposit Foreign Currency: Access the Home Page: Log in to your account on the platform. Navigate to the home page, where your account balance is displayed. Add a New Account: Locate the option to add a new account. it may be represented by an ...

• Resolving Bill Payment Issues: Solutions for common problems encountered during bill payments.

  If you encounter issues with bill payment, follow these steps to report it: 1. Contact one of our agents in the application by clicking on the help icon (a question mark). 2. Scroll down and select "CHAT WITH AGENT." 3. Furnish the agent with ...

• BTC Wallet Address Retrieval: Find out how to get your Bitcoin wallet address.

  To obtain your BTC wallet address, 1. start by selecting "Deposit" on your homepage. 2. Choose "Pay with De-Fi." 3. Enter your BTC value on the next page. 4. Proceed to payment, and the BTC address will be displayed for you to copy.

• Conversion Rate Information: Learn how to access real-time currency conversion rates.

  To get current rates; 1. from your homepage, click on send, 2. Click on the country flags to know the conversion rate after inputting the amount.