Resolving Bill Payment Issues: Solutions for common problems encountered during bill payments.

Resolving Bill Payment Issues: Solutions for common problems encountered during bill payments.

If you encounter issues with bill payment, follow these steps to report it:
1. Contact one of our agents in the application by clicking on the help icon (a question mark).
2. Scroll down and select "CHAT WITH AGENT."
3. Furnish the agent with transaction details, a screenshot from the app, the Transaction Reference number generated from the application, and the email address associated with your Platnova account.

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